Privacy Policy | Outlaw Detailing

Effective date: October 25, 2026
Business: Outlaw Detailing ("Outlaw Detailing," "we," "us"), 2242 72nd Ave E, Sarasota, FL 34243 · (941) 390-6388 · support@outlawdetail.com · https://outlawdetail.com

This policy explains what information we collect when you visit outlawdetail.com, book a service, pay, call or text us, and what we do with it. We're a small local shop. We use your information to run your appointment and take care of your vehicle. We don't sell your personal information.

1. Information we collect

When you book online. Our booking form is provided by OrbisX, our scheduling and invoicing software, and is embedded on our "Book" page. When you book, you give us:

your name, mobile phone number and email address;
your vehicle details (year, make, model, size/type, color, condition notes);
the service you picked, your appointment date and time, any promo code, and notes you add;
for mobile detailing only, the address where you want the service done.

When you pay. Deposits and final payments are taken through OrbisX and its payment processor Square. Card details go straight to the processor. We don't see or store your full card number. We keep a record of what you paid, when, and for what.

When you call or text us. Our texting and marketing line, (941) 842-4069, runs on Quo (formerly OpenPhone). Quo keeps a record of the calls and texts you exchange with us: your number, the message content, and dates/times. Calls to and from this line may be recorded for quality and record-keeping. Callers are told at the start of the call, and by staying on the line you consent to the recording.

When you visit the website.

Hosting logs: our host (Netlify) automatically logs basic technical data such as IP address, browser type, the page requested and the time. We use it only for security and to keep the site running.
Browser storage: the site saves a small amount of data in your own browser ("local storage") to remember the package you picked and any Spin-to-Win code, so they're filled in on the booking form for you. It stays on your device and you can clear it at any time in your browser settings.
No analytics or ad tracking (as of the date above): the website itself does not use Google Analytics, Google Ads tags, the Meta (Facebook) Pixel, or other advertising or analytics trackers. If we add any, we'll update this policy first.
Third-party content: the booking form is loaded from OrbisX (orbisx.ca), which may set its own cookies to make the form and payments work. Links to Google Maps, Facebook, Instagram, TikTok and FEYNLAB take you to those sites, and their privacy policies apply there.

Other sources. If you leave us a Google review or message us on social media, we see what you post there.

Photos of your vehicle. We may photograph your vehicle when we check it in (to document its condition) and during and after the work. See section 5.

2. How we use your information

To schedule, confirm, remind you about, and perform your service, and to contact you about your vehicle.
To take deposits and payments, send invoices and receipts, and keep business and tax records.
To handle warranty registration, inspections and maintenance reminders for your coating (including with FEYNLAB, where its warranty requires it).
To answer your questions, and, only if you agreed, to send you texts or emails about offers and reminders (see section 3).
To ask for feedback or a review after your service.
To keep our website and business secure and to follow the law.

3. Text messages (SMS)

We text from (941) 842-4069 through Quo.

Consent: when you book with us and give us your mobile number, or text us first, you agree to receive texts from Outlaw Detailing about your appointment (confirmations, reminders, "your car is ready," aftercare and review requests). We send promotional texts and emails (offers, maintenance specials) only if you check the separate, unchecked-by-default box on our booking form that says you agree to receive promotional SMS/Email updates. Consent is not a condition of purchase.
Frequency: message frequency varies. Typically a few messages per appointment.
Cost: message and data rates may apply.
Opt out: reply STOP at any time to stop texts. We'll send one message confirming you're unsubscribed. Reply START to opt back in.
Help: reply HELP, or call (941) 390-6388.
No sharing: we don't sell, rent or share your mobile number or SMS opt-in consent with third parties or affiliates for their marketing. We share it only with the providers that deliver our messages (such as Quo and the phone carriers).
Carriers are not liable for delayed or undelivered messages.

4. Who we share information with

We share only what's needed, with:

Service providers that run our business: OrbisX (booking, invoicing, payments), our payment processor (Square), Quo (phone and text), Netlify (website hosting), Microsoft 365 (email), and our accountant/bookkeeper.
FEYNLAB, if needed to register or support your coating warranty (for example your name, vehicle and install date).
Our team, when someone else at Outlaw Detailing works on your vehicle.
The law: if required by law, a court order, or to protect our rights, property or safety, or someone else's.
If the business is sold or changes hands, customer records may transfer to the new owner, who must honor this policy.

We don't sell or rent your personal information, and we don't share it with others for their own advertising.

5. Photos of your vehicle

We love showing off our work. We may post photos or videos of your vehicle on our website, Google Business Profile and social media. We blur or crop out license plates, and we never show your face, your name, your home address, or anything identifying where you live without your permission. If you don't want your vehicle shown at all, tell us when you book or anytime afterward and we'll take it down.

6. How long we keep it

Booking, invoice and payment records: as long as needed for taxes and accounting, generally up to 5 years.
Warranty and coating records: for the life of the warranty plus 1 year.
Texts and call logs: 2 years, unless needed longer for a dispute.
Website logs: per Netlify's standard retention.
After that we delete the data or make it anonymous.

7. How we protect it

We use reputable providers, keep accounts protected with strong passwords and two-factor sign-in, and limit access to the people who need it. No system is 100% secure. If a breach affects your personal information, we'll notify you as required by Florida law (Fla. Stat. § 501.171).

8. Your choices

Texts: reply STOP (see section 3).
Emails: use the unsubscribe link or ask us.
See, fix or delete your info: call, text or email us and we'll help. Some records (like invoices) must be kept for tax reasons.
Browser storage: clear it in your browser settings.
Photos: ask us to take down any photo of your vehicle.

9. Children

Our services are for adults. We don't knowingly collect information from children under 13. If you think a child has given us information, contact us and we'll delete it.

10. Changes

We may update this policy. The effective date at the top will show when it last changed. Big changes will be posted on this page.

11. Contact us

Outlaw Detailing · 2242 72nd Ave E, Sarasota, FL 34243
Phone: (941) 390-6388 · Text: (941) 842-4069 · Email: support@outlawdetail.com

This policy is governed by the laws of the State of Florida.